If an inspection automation did not trigger as expected, it is usually related to move-in/out timing or missing information. Below are the most common reasons this may occur and what to check before contacting Support.
Common Reasons an Automation May Not Trigger
Inspection automations are time-based and rely on resident information being complete before the daily automation run.
Common reasons an automation may not trigger include:
The resident was added or updated after the automation was scheduled to run
Required move-in or move-out dates are missing from the resident profile
The automation skipped the resident due to timing rules
How Inspection Automations Run
Inspection automations are processed once per day at 10:30 AM CST.
Because automations are time-based:
Residents must be added and fully updated before 10:30 AM CST to be included in that day’s automation run
Any residents added or updated after 10:30 AM CST will not be included until the next scheduled run
Automations do not run retroactively for changes made after the daily processing time
If an automation does not run on a unit, the inspection needs to be created manually to avoid delays
What to Check First
1. Review Any Reports or Notifications
If you received a report or notification explaining why the automation did not run, review that message carefully. These reports typically explain why a resident was skipped.
If you’re unsure how to interpret the report, our Support team can help.
2. Confirm When the Resident Was Added or Updated
Automations do not run retroactively.
If a resident was added or updated after the automation’s trigger timing, the inspection will not automatically send for that resident.
3. Verify Move-In and Move-Out Dates Are Added
Make sure the resident profile includes:
A move-in date
A move-out date (if applicable)
Missing or incomplete dates can prevent an automation from triggering correctly.
4. Check Whether the Issue Is Isolated
Determine whether:
The automation failed for one resident only
The automation failed for multiple residents
If the issue is isolated to one resident, it is often related to timing or missing data.
What Happens Next?
If everything above looks correct and the automation still has not triggered, our Support team can investigate further.
When contacting Support, please include:
The property address
The resident's name
The automation you expected to trigger
Any reports or notifications you received
This information helps us resolve the issue more quickly.
Note: If an inspection was not generated automatically, we recommend manually creating the inspection to ensure it is sent on time