When should I contact my property manager instead of RentCheck?
RentCheck is here to help with inspections assigned by your property manager and conducted through the use of the RentCheck app. However, some requests need to go directly to your property manager or landlord.
For instance, if your question involves lease terms, rent payments, maintenance, or anything that requires approval, it’s best to contact your property manager directly. We do not have access to your rental agreement, payment history, or maintenance systems.
RentCheck Can Help With:
We are your go-to for anything related to RentCheck-assigned inspections or the RentCheck app, including:
Receiving or accessing your inspection link
Uploading inspection photos
Completing or submitting your inspection
Troubleshooting app issues
If you’re having trouble using RentCheck, contact our Support team via chat or email (hello@getrentcheck.com)
Your Property Manager Handles:
Your property manager is responsible for all other aspects of your rental. Please reach out to them directly for:
Lease or Agreement Questions
Lease extensions or renewals
Subletting or ending your lease early
Move-in or move-out date changes
Rent & Payments
Rent payment questions
Payment plans
Late fees or rent due dates
Security deposit refunds
Maintenance & Repairs
Plumbing, leaks, or water damage
Heating or air conditioning issues
Broken appliances
Pest control
All other maintenance concerns
Keys, Access & Parking
Lockouts or lost keys
Parking space issues
Gaining access to the property
Not Sure How to Contact Your Property Manager?
You can usually find their contact info in:
Your lease agreement
Your rental portal
Your leasing office contact info
If you’re still unsure, we recommend contacting your leasing office directly.
Still need help with your inspection?
If you’re having trouble accessing or completing your inspection through RentCheck, we’re here to help.
Please reach out to our support team using the chat icon in the bottom-right corner of the screen, or email us at hello@getrentcheck.com for further assistance.