If a property or unit from Rent Manager isn’t appearing in RentCheck, follow the steps below to resolve the issue:
Step 1: Confirm Sync Settings in RentCheck
Navigate to Integrations > Rent Manager > Data Sync Settings.
Verify the correct property group or location is selected.
Ensure the unit is marked Active in Rent Manager.
If you make any changes, click Save and sync.
Note: Syncing can take up to 24 hours to reflect new or updated units in RentCheck.
Step 2: Check Unit and Resident Data in Rent Manager
Rent Manager Unit Information:
Ensure the unit is marked Active.
Verify the unit is assigned to the correct property group or location.
Confirm accurate bedroom and bathroom values are entered.
Confirm the unit is assigned to the correct location within Rent Manager.
Confirm the unit is shared with the RentCheck-PTR user. This can be verified under the "User Privileges" section in Rent Manager.
Rent Manager Resident Information:
Make sure each resident is assigned to the correct Unit.
Residents must have email addresses in Rent Manager to sync with RentCheck. Make sure this field is filled in whenever available.
Make sure the lease status is designated as "Primary" or "Secondary" in Rent Manager.
Note: If your property in RentCheck is not synced with Rent Manager, you will see a "Not Synced with Rent Manager" label in red on the property record.
Sync Frequency
RentCheck performs a daily sync with Rent Manager. Updates or new entries may take up to 24 hours to appear in RentCheck.
Important Notes About Manually Added Units
Units manually created in RentCheck are not connected to Rent Manager. Therefore, these units:
Will not receive updates from Rent Manager.
May result in duplicates or out-of-sync data.
To resolve this issue, delete the manual unit and allow the unit to sync from Rent Manager. Or, merge the manually created unit once the unit has properly synced from Rent Manager.
Quick Reference Table
Scenario | Likely Cause | Action Needed |
Unit missing | Unit is inactive | Activate the unit in Rent Manager and confirm it belongs to a synced property group |
Unit recently added | Daily sync not yet complete | Wait up to 24 hours |
Unit created manually in RentCheck | Not tied to Rent Manager | Delete manual entry and re-sync |
Troubleshooting Checklist
Go to RentCheck > Integrations > Rent Manager > Data Sync Settings
Verify the correct property group is selected
Confirm the unit is active in Rent Manager
Wait 24 hours after any changes
Remove any manually added units in RentCheck
Ensure the unit has accurate bedroom and bathroom values in Rent Manager
Confirm the resident is assigned to the correct unit in Rent Manager
Make sure the resident has an email address in Rent Manager
Make sure the lease status is designated as "Primary" or "Secondary" in Rent Manager
Still not seeing the unit?
If everything looks correct in Rent Manager and the unit still isn’t appearing in RentCheck, contact our Support team via chat or email (hello@getrentcheck.com) with the following details:
Property name
Unit name or address
Relevant screenshots of the unit setup in Rent Manager