If a property or unit from AppFolio isn’t appearing in RentCheck, check the following to help resolve the issue:
Step 1: Check the unit’s status in AppFolio
For a unit to sync successfully, ensure it meets the following criteria:
The unit is active (not hidden or archived)
The unit is assigned to both a Property Group and Property Type
The unit does not have a Management End Date or a Management End Date set in the future
Units that are hidden or have a past End Management Date will be excluded from your AppFolio sync and will not appear in your RentCheck account.
Step 2: Confirm required unit details
Each unit in AppFolio must include:
A valid street address
City, state, and ZIP code
Accurate number of bedrooms and bathrooms
Note: Units with 0 bedrooms or more than 10 bedrooms or bathrooms may fail to sync.
Step 3: Check if the unit was removed from a property group
If you're using the property group functionality in your RentCheck-AppFolio data sync settings, make sure the unit is assigned to one of the property groups currently enabled for the sync. To update these settings:
Log in to the RentCheck web app.
Navigate to the "Integrations" section from the settings menu.
Access the "Data Sync Settings" and click on "Edit Sync" for your AppFolio integration.
Select the desired property groups to sync.
Save your changes.
If a unit is removed from its property group in AppFolio, it will remain visible in RentCheck temporarily. After 7 days without being reassigned to a synced group, the property record will include the message: “Not Synced with AppFolio.” You can manually delete the unit if it’s no longer needed.
Once a unit is no longer syncing, you can remove it from RentCheck if it’s no longer needed.
Note: To filter units by Sync Status, use the filter option next to the search icon on the Properties tab.
Step 4: Check for previously deleted units
If a unit was manually deleted in RentCheck, it will not sync again automatically.
If you think a unit was deleted by mistake, reach out to us via chat support and we can help restore it.
Still not seeing the unit?
If everything looks correct in AppFolio and you’re still not seeing the unit in RentCheck, contact our team with the following details:
Property name
Unit name or address
Any relevant screenshots of the unit setup in AppFolio
We’re happy to take a closer look.