For setup instructions, see our Rentvine Integration guide.
If a property or unit from Rentvine isn’t appearing in RentCheck, follow the steps below to resolve the issue:
Step 1: Confirm the unit is active and visible in Rentvine
Only active, visible units in Rentvine are synced to RentCheck. Check the following:
The unit is active (not archived or deactivated)
The unit is not hidden in Rentvine
Units that are hidden or inactive will not appear in RentCheck.
Step 2: Ensure the unit belongs to a synced portfolio and property type
Units will only sync based on the following conditions:
A unit is part of a portfolio that is selected in your Rentvine integration settings in RentCheck
A unit is designated as a property type that is also included in your integration filters
You can verify or update these settings under Rentvine > Data Sync Settings in your RentCheck account.
Step 3: Check that the unit data is complete
To sync successfully, a unit must have:
A valid address, including city, state, and ZIP code
A value for bedrooms and bathrooms
Incomplete or missing data may prevent the unit from syncing.
Step 4: Allow time for the sync to complete
Rentvine syncs with RentCheck every 24 hours. If you’ve recently made changes or added a unit in Rentvine, please note the following:
It will take up to one day for the update to appear in RentCheck
You can re-save your sync settings in RentCheck to help refresh the connection
Step 5: Remove or merge unsynced or duplicate units
If you’ve created a unit manually in RentCheck that also exists in Rentvine:
The unit may appear as a duplicate and will not sync automatically
We recommend merging the manually created version with the synced version from Rentvine using the property merge tool
Step 6: If the unit was previously deleted in RentCheck
If the unit was previously visible in RentCheck but is no longer showing, it may have been removed.
If you believe the unit was deleted by mistake, contact us via email (hello@getrentcheck.com) or via our chat support and we can check whether the unit was removed and help restore it if needed.
Common Sync Issues Quick Reference
Issue | What to Check |
Unit not active or visible | Make sure the unit is active and not hidden in Rentvine |
Not in a synced portfolio/type | Confirm the unit belongs to a selected portfolio and supported property type |
Missing required data | Ensure the unit has address, city, state, ZIP, and bed/bath details |
Recently added or changed | Allow up to 24 hours for sync to complete |
Duplicate or manual unit created | Delete or merge manually added versions in RentCheck |
Unit was deleted in RentCheck | Contact us to verify and restore if needed |
Still can't find the unit?
If everything looks correct in Rentvine and the unit still isn’t appearing in RentCheck, contact our Support team via chat or email (hello@getrentcheck.com) with the following details:
Property name
Unit name or address
Relevant screenshots of the unit setup in Rentvine
We'll review the information and help identify what might be preventing the unit from syncing.