If you’re experiencing issues with the RentCheck mobile app, try the steps below. These general troubleshooting steps can resolve most common issues on both iOS and Android devices.
1. Log Out and Back In
Refreshing your login session can often resolve syncing or loading issues.
Open RentCheck → Select Log Out.
Then log back in with your credentials.
2. Close and Reopen the App
Fully close the RentCheck app, then reopen it.
On most devices, swipe up from the bottom and remove the app from recent apps.
Then reopen RentCheck to see if the issue persists.
3. Check Your Internet Connection
Make sure you’re connected to a stable internet connection (Wi-Fi or mobile data).
Try opening another app or website to confirm you’re online.
If using Wi-Fi, toggle it off and back on.
If using mobile data, make sure data is enabled for RentCheck in your phone’s settings.
4. Check for App Updates
Make sure you’re using the latest version of the app.
Go to the App Store (iOS) or Google Play Store (Android).
Search for RentCheck.
If an update is available, tap Update.
Keeping your app updated ensures you have the latest fixes and improvements.
5. Restart Your Device
A simple restart can often fix temporary system or connection issues.
Power off your device completely.
Wait 10–15 seconds, then turn it back on.
6. Check for System Updates
Make sure your device software is up to date.
iOS: Go to Settings > General > Software Update.
Android: Go to Settings > System > System Update.
If an update is available, install it, then try reopening RentCheck.
7. Clear App Cache and Data (Android only)
If the app is crashing or not loading properly:
Go to Settings > Apps > RentCheck > Storage.
Tap Clear Cache, then Clear Data (if needed).
(Note: Clearing data may sign you out of the app.)
8. Check Permissions
RentCheck needs certain permissions to function properly (like access to your camera or location).
iOS: Go to Settings > RentCheck and ensure all relevant permissions are enabled.
Android: Go to Settings > Apps > RentCheck > Permissions and enable the required permissions.
9. Contact Support
If you’ve tried all the steps above and still experience issues, our Support Team can assist you.
Please include:
Your device type (iPhone/Android and version)
A brief description of the issue
Screenshots if applicable
You can reach us at hello@getrentcheck.com or through the Get Help section of the app.