A property manager's responsibilities naturally include managing wear and tear. To ensure proper documentation of features needing maintenance, you can assign 'Flags' during your inspection.
What is a maintenance flag?
A maintenance flag is a marker used to identify a particular issue, area, or equipment that requires maintenance or attention.
When conducting a RentCheck inspection, you can use the "Flag for Maintenance" button flag any feature needing repair (for example, Front Door - Exterior and Interior). The option to "Flag for Maintenance" will appear near the bottom of your screen.
What does the maintenance flag document?
After selecting "Flag for Maintenance", you will be prompted to identify the maintenance skill that will be required to resolve the maintenance issue. You can scroll and locate the correct choice, or you can use the "Search maintenance skills" search bar at the top and begin typing te correct skill.
Once you have selected an associated "Maintenance skill", you will be prompted to fill out a few additional questions. Here's what follows:
Description - offer a brief description of the issue you are flagging.
Internal Notes - write an internal note that can be viewed by your teammates. These are currently not viewable on the Maintenance report itself.
Responsibility - select between "Owner Responsibility" and "Resident Responsibility" to assign who the responsibility party is for the maintenance issue.
Cost - determine the cost for the repair of the maintenance issue.
Attached Media - ensure you are attaching specific pictures associated with the flag. This is a critical step. You can also take take new pictures by selecting "Add Photo" if you want new closeups associated with the specific issue.
Skill - this will be populate from the answer selected in the last screen.
Once you have completed all the necessary information above, go ahead and select the first "Save" underneath the Skill question.
Can residents create maintenance flags?
Residents cannot create maintenance flags in the default setting. However, you can enabled resident-reported maintenance by going to Account > Maintenance Settings. Simply toggle the "Resident-reported maintenance" option from "Off" to "On".
What do I do after I've created a maintenance flag?
Rinse and repeat. You can follow the steps above to flag for maintenance as many features as you would like.
Once you have completed an inspection, you can visit the web app and view the inspections details page for that inspection. Near the far right, you will see a button that reads "View X flag(s)".
Click into this button to see a summary of all the flagged items throughout your inspection.
From here, you will also have the option to create a maintenance report or a work order in the PMS of your choice. To read more about how to create work orders or maintenance reports, follow our additional guides.
Have additional questions? Don't hesitate to connect with our Customer Support team via chat.