What's new?
Property managers can now add contact information for their entire subscription or for individual custom templates. Contact information added will be automatically included in email communications with residents. This will help reduce time spent on support requests and improve communication between property managers and residents.
To set up your inspection contact information at the subscription level, follow the steps below:
1. Click the blue icon with your initials in the top right corner of the webpage.
2. Select “Account”
3. Select “Inspection Messaging”
4. Enter a valid “Email Address” and/or “Phone Number” that residents can resort to.
5. Click “Save”.
To set up your inspection contact information at the custom template level, follow the steps below:
Click the blue icon with your initials in the top right corner of the webpage.
Go to “Inspection Templates”
Select “Create” > “Unit Inspection Template”
Select either “Start from Scratch” or “Start from a Template”
Select the three-dot drop down in the top right next to “Save Changes” and select “Edit Template Details”
In the “Edit Template Details” popup, scroll to the bottom and select “More Options”.
Edit the “Email Address” and/or “Phone Number” as needed.
Click “Save”.
Key Considerations for Inspection Contact Info:
Optional but Recommended: While adding inspection contact information is optional, doing so is highly recommended. It will improve communication with residents and reduce support time.
Set at Subscription and Template Levels: The contact details are set at the subscription and custom template levels, not at the team level. This means the same email and phone number will be used as the primary support contact for all residents receiving inspections under that subscription, regardless of the team.
Flexible Options: You can choose to include an email address, a phone number, both, or neither.
Have additional questions? Don’t hesitate to contact our Customer Support Team via the support chat.