If a resident isn’t appearing in RentCheck, review the steps below. These checks can help identify what may be preventing the resident from syncing from your property management system (PMS).
1. Confirm the Unit Is Synced
The resident’s unit must be synced to RentCheck before the resident can sync.
Check that the unit appears in your RentCheck account.
If the unit is missing, resolve the unit sync issue first.
2. Check the Resident’s Email Address
Residents need an email address listed in your PMS to sync to RentCheck.
Open the resident’s record in your PMS.
Confirm an email address is listed and entered correctly.
Add or correct the email address if needed.
3. Verify the Resident’s Unit Assignment
The resident must be assigned to the correct unit in your PMS.
Review the resident’s unit assignment.
If the assignment is incorrect, update it directly in your PMS.
Confirm the assigned unit is synced to RentCheck.
4. Review the Resident’s Status
Residents with a Past status will not sync.
Check the resident’s status in your PMS.
If the status is incorrect, update it to reflect the resident’s tenancy.
5. Allow Time for the Next Sync
Resident data syncs automatically once a day for AppFolio, Buildium, Rentvine, and Rent Manager.
The daily sync starts at 10:00 AM UTC, which is:
5:00 AM Central during daylight saving time
4:00 AM Central during standard time
After making updates in your PMS, allow time for the next daily sync
Still need help?
If you’ve checked the items above and the resident still hasn’t synced, our Support Team can assist you.
Please include:
The name of your property management system
The property address
The resident’s name and email address
A brief description of the issue, including any recent changes made in your PMS
Screenshots, if applicable
You can reach us at support@getrentcheck.com or via chat.