If your invite code is not working or you do not see your inspection in RentCheck, follow the steps below.
Check Your Account
You may have already accepted your invite! Signing in to the RentCheck mobile app with the email address that received the invite automatically accepts it.
Once accepted, you no longer need the invite code. Check your Dashboard for the inspection.
For more information about getting started and using invite codes, see our Resident Guide.
Confirm Your Email Address
Your inspection is linked to the email address your property manager used to invite you.
Check which email address received your inspection invite.
Make sure you are signed in to RentCheck with that same email address.
If you are using a different email, log out and sign in with the email that received the invite.
If the email address on your invite needs to be updated, contact your property manager.
Open the Link in Your Invite Email
If you still do not see your inspection, open your invite email and tap the inspection link.
Already have other inspections in your account? You may not see an option to enter an invite code on your Dashboard. Use the link in your invite email to access the inspection.
Check With Your Property Manager
If your inspection is still missing, ask your property manager to confirm:
The invite date. Your inspection will not appear until the invite date they selected. If you have not received an invite email yet, it may be scheduled for a future date.
The email address on the invite. It should match the email you use to sign in to RentCheck.
Who is completing the inspection. Inspections completed by property management staff are not visible in your resident account unless they are shared with you for review.
Do Not Create a New Inspection
Do not create a new inspection as a workaround. An inspection you create yourself will not be connected to your property manager’s request, and you may need to complete it again through their invite.
Need Help?
If you still cannot access your inspection, contact RentCheck Support through the chat in the app. Please include:
The email address you use to sign in to RentCheck
Your property management company’s name
Your property address and unit number
A screenshot of any error message you receive