Resident Guide

A simple guide for getting started on RentCheck plus FAQs

Emmy Budis avatar
Written by Emmy Budis
Updated over a week ago

RentCheck is designed to make property inspections easy for residents to carry out and complete at home. We aim to make renting fair and transparent for all.

Why property inspections?

Property inspections help to keep your home as comfortable and efficient as possible by acting as a free home health checkup of the vital systems in your home.

Identifying any issues and needs as soon as possible is critical to keeping your home safe, comfortable, and functional.

The good news is that RentCheck eliminates the need to have a visit from an inspector as we are an entirely digital platform! This means that you can easily document the condition of your home at your own convenience.

RentCheck inspections generally take anywhere between 30-45 minutes to complete.

How to access RentCheck...

RentCheck is available on most smartphones and tablets! Simply download the app from the app store.

Setting up your account...

Sign up on the RentCheck app using your email.

If your email address matches the one which your property manager sent the inspection request to you will be able to view and start completing the inspection in the app once signed up!

If you used a different email, no worries! Just click the inspection request link in the email from your property manager and enter reference code listed at the bottom of the email. This will automatically load the correct inspection to your account.

Alternatively, click the plus button in the bottom right corner of the screen and enter your 4-digit invite code.

Completing your first inspection...

Now that your account is set up and ready, the app will guide you through your first inspection, prompting you to start taking pictures.

You will be asked to provide pictures of each area and you can take as many as you want!

You will then be taken to a new page where you will be asked to answer some questions about the condition of the area.

Once you have completed the inspection go ahead and submit it!

After signing your inspection, your report and photos will be sent to your property manager to review. Your work is done!

Frequently asked questions

I completed an inspection but my property manager cannot see it...

If there are any discrepancies between the inspection that you have completed and the inspection your property manager has on file, please reach out to our support team! We will be able to get this sorted for you.

Can I save my inspection and come back to it later?

Absolutely! If you need to take a break from completing your inspection, simply close the RentCheck app and attend to any other tasks you have.

No need to worry about closing the app, everything will be just as you left it. Any photos you've taken during the inspection will be automatically saved, along with your progress. When you're ready to continue, just open the app again.

When you return, you'll be able to pick up right where you left off, without losing any of your previous work.

Remember to press the 'Submit' button once you've finished the inspection. After submitting, please allow some time for the inspection to upload. Once uploaded, you'll need to add your signature to finalize the process.

I need to request an extension for completing the inspection...

You will continue to have access to your inspection even after its due date. Typically, it is your property manager's decision to permit an extension. In these circumstances, we recommend that you reach out directly to your property manager and alert them of the situation. If you do not have your property manager's details feel free to reach out to us and we can pass you on their email.

My unit does not have the same areas as the inspection...

Sometimes your unit will not exactly match the inspection sent to you. Don't worry, this can be easily edited in the app! You can add additional rooms or areas by selecting the "Add room/area" menu option at the bottom of the inspection page.

Removing areas...

If any of the prompted areas are not applicable you can swipe left to mark a whole are as N/A

Alternatively, if any individual aspects of the inspection do not apply to your unit simply hit not applicable in the bottom right corner when prompted to take a picture of this area.

Adding areas...

If there are any rooms or areas missing from the inspection that you would like to include, please add them using this button.

You will then be asked what type of room you would like to add.

Thank you for using RentCheck! We really appreciate customer feedback, so please chat in to let us know how we're doing.

Did this answer your question?