I can't view an inspection that my tenant says they have completed.
If you are having issues viewing an inspection that shows "100% Started", it is likely the inspection has not been formally submitted. To resolve this, you can ask your resident to finishing submitting the inspection via their phone, or you can do this on their behalf by going into the inspection details page, selecting the "Manage" button and clicking "Mark as Complete".
My property does not appear synced with my PMS.
If your property has a red label warning you it is not synced, go to Integrations > select your PMS > Data Sync settings. From here, ask yourself these two troubleshooting questions:
Is your property in the correct property group or location RentCheck has access to? You can see which property groups/locations RentCheck has access to from the Data Sync settings.
Is your property an active property, or is it hidden? If the property is hidden in the property group/location, we will be unable to pull the property over from your PMS.
If you realize one of the two above conditions is not true, add the unit in the correct property group/location and unhide it. Please wait up to 24 hours for the property to be correctly synced in your profile.
If you are still experiencing issues after these troubleshooting steps, please contact the support team.
I am currently outside the U.S. and need to download RentCheck but I can't from the App Store.
You will need to change the country code in your App Store to be that of the United States. Follow this guide from Apple on how to Change your Apple ID or Region.
I accidentally completed an inspection for the wrong address. Can you change the address on the inspection to the correct one?
Yes, we can help! Chat into our support team with this request. Make sure you let us know (1) the link to inspection and (2) the address of the correct property for the inspection.
I have several duplicates of new inspections that I did not intend to create. What happened?
Did you use the "recurrence" tool when creating your inspection? If so, it's likely the duplicates on your profile came are due to this. Remember, selecting "daily recurrence" will create new inspections daily - this is not to be confused with daily reminders.
Can I sync an individual inspection?
Yes, you can sync an individual inspection to your PMS. Our automatic sync runs twice a day every 12 hours, but you can now sync a completed inspection manually by selecting the "sync" button in the inspections details page.
Is there a way to create an inspection that I can do and my tenants can complete as well?
RentCheck allows property managers to complete an inspection and then share it with tenants so they add can to the inspection, sign off, and submit for approval. To access this feature, click into any completed inspection, click the "Share" icon, and under Notification Sharing select "Recipient can add to the inspection, sign, and submit for approval." List the emails of the tenants under "Email Recipients". You can also add a personal note to clarify any instructions.
Finishing an inspection with poor reception
Yes, RentCheck allows you to conduct inspections even with poor WiFi service! You can continue to take pictures directly in the app. Once you have a stable connection, press "Submit," and the pictures will upload in the background. Alternatively, you can choose to take pictures directly from your phone camera, and upload the pictures to the app to submit once you have a stable connection.