RentCheck notifies tenants by email when they are invited to complete an inspection.
Inspection invitations
Steps to Send a RentCheck Invite
To send an inspection invite to a tenant, follow these steps:
Log in to your RentCheck account.
Create a new inspection: Navigate to the Inspections section and select "Create Inspection."
Assign the inspection to the tenant: Enter the tenant’s name and email address in the "Assign To" field.
Save the inspection: Once saved, the tenant will automatically receive an email invitation with a unique link to log in and complete their inspection.
When an inspection is created and assigned to a tenant, RentCheck automatically sends an inspection invitation by email. For move-in inspections, automation settings can be configured to send the inspection link on the lease start date. If tenants are added after the automation run, the link may not be sent automatically. In such cases, you can manually send the move-in inspection link or adjust the automation settings to trigger the email one day after the move-in date.
The invitation is sent to the tenant’s email address on file
By default, the email is sent immediately after the inspection is created, unless a different invite date is selected during inspection creation
The email includes instructions for accessing and completing the inspection- For move-in inspections, automation may send the link on the lease start date, but adjustments can be made to trigger the email one day after the move-in date if needed.
Account Creation Requirements for Tenants
It’s important to note that sending an invite does not automatically create a RentCheck account for the tenant. They will need to:
Download the RentCheck app.
Create an account using the same email address where the invite was sent.
This ensures they can access and complete their assigned inspections.
Inspection reminders
After an inspection invitation is sent, RentCheck may send reminder emails if the inspection has not yet been completed.
Reminders are sent automatically based on RentCheck’s reminder schedule
The reminder schedule cannot be customized per inspection
Reminders stop once the inspection is submitted
For more details, see: https://help.getrentcheck.com/en/articles/6825243-rentcheck-reminder-schedule
Inspection Email Customization
RentCheck offers the ability to customize certain inspection notificaiton emails. With Email Customization, you can personalize the key inspection emails your residents receive, all without leaving RentCheck.
How to set up inspection email customization:
Navigate to Account in the top navigation.
Select Inspection Messaging from the menu.
For one of the email types (e.g., Inspection Invitation), you can choose to customize it globally for all inspection templates.
For additional information related to custom email setup, check out this article: Customize Your Inspection Emails.
Revision requests (after submission)
If a tenant submits an inspection and additional information is needed, the property manager can send a revision request.
Revision requests are only sent after an inspection has been submitted
The tenant receives an email explaining what needs to be updated
The email includes instructions for reopening the inspection and adding the requested photos or information
Need help?
If you’re not seeing an inspection invitation, reminder, or revision request sent as expected, double-check the tenant’s email address on the inspection. For move-in inspections, verify that the automation settings are correctly configured and that the tenant was added before the automation run. If the link still fails to send, consider manually sending the inspection link.
If the tenant does not see the invite email, advise them to:
Check their spam or promotions folder.
Look for an email from the RentCheck sender address.
Troubleshooting Common Issues
Unable to Reassign an Existing Inspection Due to Subscription Limitations
If your subscription does not allow changes to existing inspections, you will not be able to reassign them. Instead, you must create a new inspection and assign it to the tenant. This ensures the tenant receives the necessary inspection details.
Resident Names Not Appearing When Sending Inspection Invites
If resident names do not populate when attempting to send an inspection invite, it is likely because residents have not been assigned to the inspection. To resolve this:
Navigate to the Inspection Details page.
Click the Assignee icon.
Add the residents to the inspection. Once residents are assigned, their names will appear as recipients when sending invites.
If everything looks correct and the notification is still missing, contact Support via support@getrentcheck.com or via our live chat feature and include the inspection link for context.